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Customer Care Representative

Are you are looking for a great career opportunity with a solid, stable, growing company?

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have a long list of accomplishments including being recognized by Inc. Magazine as one of the fastest growing privately-held corporations in North America.

Since our start in 1996, we have helped more than 80,000 homeowners increase the value of their property by making their homes both safer from storms and more energy efficient. We continue to revolutionize the storm protection industry powered by the most talented people with unwavering drive to be the best.

Our incredible growth has created an exciting opportunity for experienced and successful customer care professionals. We seek motivated individuals for our roles that have an interest in both contributing to growing the company as well as their personal careers as our growth facilitates several advancement opportunities.

Because we believe in our workforce, we offer training, growth opportunities, and a comprehensive compensation package including:

  • Health insurance:¬†support yourself and your family with company subsidized medical coverage and benefits along with dental, vision, prescription drug coverage and flexible spending accounts.
  • Two weeks of paid time off
  • Generous 401(k) plan that includes employer matching funds
  • Tuition reimbursement
  • Life insurance and disability coverage
  • Salary: $12.00 to $20.00 per hour paid weekly

Essential functions

  • Service inbound calls and emails while engaging and consulting with homeowners, learn about their needs and respond to questions concerning the account
  • Resolves service issues by determining the cause of the problem and providing the best solution to solve the matter and/or expedite corrections or administer adjustments
  • Works collaboratively with the dispatch team to address installation issues that may occur
  • Documents necessary account information according to established policies and procedures

Qualifications

  • High School diploma or equivalent
  • One (1) year administrative and/or customer service experience
  • Experience with Microsoft Office, Salesforce and ability to learn new software
  • Excellent written and oral communication skills
  • Self-motivated, self-starter, sense of urgency, personable, energetic, dependable, honest and thorough
  • Ability to work in a positive manner with other associates and develop and maintain strong working relationships across teams and disciplines
Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.