TESTIMONIAL | TOM S.
HURRICANE SCREENS: I do not usually take the time to write reviews. I’m making an exception here as my experience with STORM SMART has been the most enjoyable out of all of the various companies I’ve dealt with since my new home was completed in December 2021. Even though my house was built with hurricane rated windows and doors, more than one person told me I should consider getting motorized hurricane screens for the large openings at the lanai. Those openings face west and the afternoon sun can be intense at times, so the screens can be used for shade as well. It also eliminates the need to relocate outdoor furniture in the event a storm actually passes through. All of the people I spoke to mentioned the same company, STORM SMART. And after seeing their commercials almost every time the TV was turned on I decided to give them a call. It was a great experience every step of the way. Our in home demonstration was done by their rep, John McEnroe. Very personable and knew the product inside and out. He made the decision easy as we placed the order the very next day. Their inside staff not only sent all of the information required by my community HOA on my behalf, but they also sent all of the paperwork to the county for permits. They did everything! The screen fabrication actually took less time than anticipated and the installation took place yesterday by the STORM SMART installer, Josh McCarthy. The installation can make or break everything. Josh was on time, polite, explained the process, cleaned up along the way and worked without taking a break. A two day installation was completed in one long day. He is a true team player for STORM SMART, so I hope they know what they have in him. Several of our neighbors were waiting for the installation to be completed so they could see how they worked. Referrals were a key element to the success of my company and I will be singing the praises of STORM SMART moving forward.
Testimonial | Luanne & Larry R.
We wanted to send you a thank you and give a really big thanks, and appreciation to the two window installers on our job. Not only were they very nice, the job they did looks fantastic. They left our home in the way they found it, were very meticulous, neat as a pin, and cleaned up every item, at every opening. They were truly phenomenal.
Please inform their supervisors and your owner of the treasure you have in these two men. We would be very happy to provide you and your company a very positive review.
Again, we cannot say enough about your installers. We have had past experience with window replacement, and so we were very hesitant, but they exceeded any expectations or fears we had. They are a great asset to your company.
We look forward to the scheduled inspections, and passing, and the final customer service to finalize the trim, post-inspection.
-Luanne & Larry R.
Testimonial | Faith R.
Good afternoon Dennis,
I am writing because Storm Smart completed my installation today of my new hurricane storm catchers.
I can tell you from start to finish this has been a pleasant experience but having Nick Roach as our installer was the icing on the cake!!
Nick is a young man who conducts himself on a much older professional level.
From introduction to completion, he worked tirelessly and delivered an A+ finished product. We certainly had the #1 installer on our job!!
We are business owners so I immediately saw the employee that you have in your employment. Storm Smart will certainly be the lucky recipient as I know Nick will certainly move up through the ranks.
I don’t often write testimonials, but I am writing as Nick just drove away because in a world where people cut corners, Nick goes above and beyond to deliver a finished product that Storm Smart advertises they will do.
I found your company through your local commercials. Renee was our salesperson that gave very good insight also.
Testimonial | Laurence C.
Yesterday I had a lanai electric storm screen installed at my home in Hampton Park, Gateway. I have been in Florida since 2002 having migrated from New York. So, so many time I have been disappointed by the quality and lack of professional work in Florida, that I came to always expect a job that would have its shortcomings with missed appointments, calls, etc. Never delivering on their promises and just plain misrepresentation.
From the beginning call to your business, to set an appointment, to the finished product was truly what I have always wanted and expected. Your company and its employees delivered in so many ways.
The communication and follow-up were spot-on.
The installer who worked by himself except for the electrical connection was outstanding. His installation was nothing less than perfect. And I mean it. Perfect. This was the first time that I thought, “I didn’t have to be here to watch.”
Outstanding. Just outstanding. I actually cannot believe I’m saying this. However, I’m very glad to say it.
Thanks so much for a wonderful experience,
Testimonial | Carolyn & Ed C.
We just wanted to tell you how very thrilled we are with Storm Smart and your services. We appreciated that you were knowledgeable and did not high pressure us to make a decision.
We were thrilled with the follow-up and follow-through throughout the whole process. Justin and his helper finished the installation on Friday of this past week. I must commend the two gentlemen for their outstanding workmanship and dedication to do the best job possible. They were always on time. They worked a full day and they cleaned up after themselves every day. They answered our questions and offered suggestions as well.
Friday was a tough day in our household as Ed was really quite ill (had been for three weeks). After two immediate care visits and one ER visit, he was still quite ill. Justin walked me through the final intro to the product and offered to have someone come back when Ed was better. Justin helped me load the car with some very heavy items as Ed could not help. Then I drove directly to the ER room again and this time he was admitted with pneumonia!!! They were so kind and helpful. Ed is still in the hospital but getting better with IV and antibiotics.
As soon as he is able I will drive back to Illinois but thank goodness Justin helped me load the car and I could not do it myself and Ed will be in no condition to help.
Our Realtor was over today to look at everything that we have done and was really impressed with the hurricane shutters. She was even more impressed when I describe the service. I gave her some of your cards. As she sells homes, the new owners ask about shutters so now she has your name!!!!
Please share this letter with management. I cannot recommend you, your company and service enough!!!
Carolyn and Ed C.
Testimonial | Joe & Petra S.
To Dennis Hall / Operations Manager, Storm Smart Companies,
Dear Dennis, the gift that keeps on giving, your great efforts for us and the great job you did on our home!
There is not one day that we do not enjoy some aspect of your fantastic installation of your “Storm Smart Shutters”.
The storm protection, the great sun protection, and the security too.
We hope that every aspect of your life is happy for you and your family. You have certainly helped make our home a better place.
Joe & Petra S.
Testimonial | Terry & Andrea M.
(We) wanted to let you know that Mike Guame did an outstanding job on our house.
You could tell that he took pride in his workmanship. He was also very pleasant
-Terry & Andrea M.
Testimonial | Steve
Just a note to say thank you for the outstanding job Storm Smart did on manufacturing and installing the protection to my home on Marco Island.
We survived hurricane Wilma and hurricane Irma without protection and were very lucky that no breach to our home occurred during both storms. I was not willing to gamble we could survive another hurricane like Irma without the protection afforded by Storm Smart’s products. In talking to you on the phone, I was convinced that Storm Smart was the only company to choose to provide the protection I needed.
The quality of the shutters and screens that we ordered was second to none. The workmanship in the manufacture and the substantial quality of the finished product was the best that I have ever seen. I choose Storm Smart because of the reputation that Brian has in the industry and because of his unwavering support of first responders and law enforcement personnel.
The communication and information I received from all employees I talked to on the phone was exceptional. I truly believe every one of them had my best interest at heart. The installation was rapid and flawless. When Jose arrived to do the installation, I was concerned that he was all alone. I offered to help him do the installation, but he advised that would not be necessary. I was concerned that the feels like temperature outside was reported at 106 degrees F. Jose’s workmanship was outstanding. He was able to solve installation problems caused by external fixtures on the house and size difficulties with improper measurements.
He was concerned that one of the shutters was over-sized due to improper measurement recording. Although he said he would replace the shutter, we agreed that since it did not impede the function of the shutter there was no need to make a new one.
Jose’s craftsmanship and extensive knowledge of how to correct misalignments and installation techniques was phenomenal. As good as his installation and mechanical skills were, his ability to communicate with the customer was unbelievable. Jose was able to explain what he was doing and answered all questions I had regarding the use of the shutter systems. When a situation arose that required my input as to what method should be used to solve an installation problem, Jose was outstanding in explaining the problem and resolving the problem to my satisfaction.
After retiring from law enforcement, I went to work as a field tech representative for Anderson Windows of Bayport, Minnesota. My job was to inspect and repair improperly installed windows and doors sold by Anderson Distributors. Prior to moving to the Regional Sales Department in New Jersey, I conducted many installation training seminars in the Tristate area. Jose’s skill sets and communication skills are superior to anyone I have ever met in the industry. You are lucky to have him on your excellent staff of employees.
If there is anything I can ever do to assist you in promoting Storm Smart’s outstanding capabilities and customer service, do not hesitate to ask. Thank you again for providing the most enjoyable and stress free purchase I have ever made.
Very truly yours,
Testimonial | Dave & Debbie G.
(We) just wanted to let you know what a terrific job Chris did with installing our screens this week. Everything fits perfectly and looks great as well.
We really appreciate his attention to detail that translates into a job well done.
-Dave and Debbie G.
Testimonial | Erle & Jenny R.
We wish to commend the excellent work and caring service of David Olvera and his crew Pablo and Marco in the recent installation of our Storm Smart Hurricane Protection windows. Both their professionalism and courtesy were outstanding as was the creative thinking needed to resolve some unexpected circumstances. We would (and will) recommend this team to others in our Ocean Harbor community in the days ahead. Again, our thanks to you and to these men!
– Erle & Jenny R.
Testimonial | Neil S.
It went very well. They were on time. They were extremely neat and professional. They were very fast, too.
– Neil S.
Testimonial | Margaret D.
Repaired jammed storm roll shutter and lubricated and aligned tracks for continued operation. The Storm Smart employee came on the appointed time and performed an excellent analysis of the problems with our jammed storm shutter. He knew how to correct the problem and serviced the unit for future smooth operation. The service was very professional and done at a reasonable cost.
– Margaret D.
Testimonial | Roseann K.
Installed decorative glass impact entry door with matching full length sidelites. They were superb in every way, exceeding expectations by their craftsmanship and professionalism. Highly recommend Storm Smart based on the my experience with their prior window and roll down screen installation last year. The sales, installation and management supervision made my entire home not only safe and secure, but added beauty and value too.
– Roseann K.
Testimonial | Michael M.
Quick response to my call and provided a detailed estimate of cost to install Roll Down Storm Shutters. Installers arrived on time, were professional and finished the job without any problems. We were very pleased with the cost and results.
– Michael M.
Testimonial | Jeanne M.
Upon calling them to repair our jammed hurricane shutter, they came the next day. Our electric shutters were repaired and serviced to our satisfaction.
– Jeanne M.
Testimonial | David C.
They performed as promised. We are very satisfied with their product and installation. This February the roll screen needed the limits adjusted. They were prompt to send a tech who was very professional, communicated the issue well and made the adjustment quickly.
– David C.
Testimonial | Deborah L.
Storm Smart was professional and responsive throughout the entire process from the initial visit and quote through the final inspection and provision of insurance certificate and documents. John, the territory manager, came out and showed me the products and features. He quoted the job four ways so that I could pick the combination of price and options that worked best for me. He kept in contact until I decided to go ahead with the job, at which point I signed the contract. The installation depended upon the work that another contractor was doing, and that contractor was far behind schedule. The office staff at Storm Smart did a great job of keeping in touch with me and the progress of that job so that I could be scheduled as soon as possible.
The installer called me at work to update me on his progress during the job. Storm Smart sends out their own inspector to check the job before the county inspector comes out. He found a few minor items and they were addressed the following day. The screens are a great addition to my lanai. It is like having an extra room because I can roll the screens down fully or partially as needed to screen out the sun, wind, or rain. The motors operate very smoothly and quietly via a remote control.
Storm Smart made the process easy from beginning to end. I highly recommend them!
– Deborah L.
Testimonial | Kathleen P.
We got estimates from 3 different companies. One was $12,000 for our job. The other 2 including Storm Smart were similar. We choice Storm Smart because of the professionalism and thoroughness of the salesperson Frank Manor as well of the staff in the showroom. Sarah and Becky in customer service was very courteous and knowledgeable. The installation date was right on time. The installers Dale & Lonnie did a great job and were very personable. They were neat and cleaned up everything. The entire company has great follow-through. It is evident that this company takes pride in customer service.